How can we help?

Check in this order:

1. Make sure your friend has installed and signed up for Timingle
2. Make sure notifications are enabled on their device
3. Confirm the plan is CONFIRMED, not PROPOSED
4. If everything looks fine, email us with the plan ID

Refund flow depends on the payment channel:

• Web payment (Stripe): Within 7 days, email us your refund request. We process within 3–5 business days.
• App Store: Handled by Apple — request via reportaproblem.apple.com.
• Google Play: Request via Google Play Help or the Play Store app.

In the app, go to Settings → Account → Delete account. All personal data and content are permanently erased.

If you can't access the app, email us from your signup address: [email protected].

We honor the right to data portability. Email us from your signup address and we'll return a JSON export within 10 business days.

Long-press the message, plan, or user in the app and tap Report. We review within 24 hours.

Try:

1. Settings → Integrations → Google Calendar should say Connected
2. Check Google account permissions for Timingle
3. Disconnect and reconnect to refresh the token

Timingle uses Google Sign-In only at launch — there's no password to forget. Just sign in with your Google account.

1. Check for updates in the App Store / Play Store
2. Restart your device
3. Make sure you have at least 1GB of storage free
4. If it persists, send a diagnostic log: Settings → Send diagnostic info

Find your referral code in Settings → Refer a friend. When they sign up with your code, you get one free month of PRO Plus.

Not at the initial launch — only individual accounts. Team licenses are under consideration post-launch. Email [email protected] and we'll add you to the priority waitlist.